Rekeying 12 different locks onto a master system, installing 2 deadbolts, planing 3 doors, installing 3 jam plates, disabling 3 knob locks , and cutting over two dozen keys.
I called Bill on Monday, and he was able to come by later the same day to look over what I needed done and give me a quote. Even with a huge job, he made it here two days later and got the entire job done before leaving. Several doors that used to stick now swing freely, all the locks work beautifully, and I feel confident in the system as a whole.
I really appreciated that Bill took the time to explain to me why he needed to do some of the things he suggested and, when I asked, how the different parts of the locks worked. He did a number of small things to make the doors work better at no charge and threw in a couple of parts that he had spare. I got the feeling that he could have charged a lot more for the job than he did. I didn't grade the price because I didn't get other quotes. When I contacted Bill, I was happy enough with the communication that I didn't call anyone else.
Finally, he gave me the key codes for all of the keys so I could get them cut by another locksmith if I needed to. I don't plan to, though - after the service I've gotten, I don't plan to go to anyone else as long as Bill is available.